Employee Spotlight – Chad Rosencrans
This month’s Employee Spotlight shines on a dedicated member of our service team from Sweet Valley, Pennsylvania. Chad Rosencrans appreciates the small-town atmosphere and strong family values that make the area feel like home. Family is at the center of his life, sharing it with his wife, Dorothy; daughters Araya and Mikayla; sons Austin and Christian; and their three dogs — Timber, Willow, and Fleet. Chad is also proud to be a grandfather, with another grandchild on the way.
As a Service Technician at Action Lift, he has spent nearly six years servicing and maintaining material-handling equipment while building strong customer relationships through dependable support and professionalism. Inspired by his father to pursue a hands-on mechanical career, Chad takes pride in being someone customers can count on.
Outside of work, he enjoys riding ATVs and working on his 38-acre property. His coworkers may also be surprised to learn that he claims to make an excellent cheesesteak.
One of the biggest challenges Chad has faced on the job has been supporting customers operating around the clock in demanding 24-hour environments. He credits communication, teamwork, and information sharing as the keys to overcoming those challenges. Over the years, he feels he has grown professionally by becoming a stronger communicator and by continually improving how he works with both customers and teammates.
When asked what advice he would give someone just starting their career, his response was simple and honest: stay positive, be open to change, and always be willing to learn.
Chad’s favorite of the company’s 30 Fundamentals is “Find a Way” because, as he explains, it represents the difference between saying “I can’t” and being willing to try. That mindset reflects the dependable attitude he brings to work every day.
Thank you, Chad, for your hard work, dedication, and commitment to our customers and team!